The talent, knowledge and experience to enhance your performance
Angus & Associates has assisted hundreds of public and private organisations in New Zealand, Australia, Europe, North America and the Middle East, from start-ups to SMEs and large corporates, regional bodies and national organisations, local and central government agencies.
We bring fresh insights and approaches to the operations of our clients, providing the specialist tools and knowledge so they can do business better.
Having built its reputation through delivering results across the tourism industry, Angus & Associates is increasingly applying the same skills to other sectors.
Angus & Associates is an All-of-Government (AOG) supplier of independent policy, research and development services for New Zealand Government agencies. We are relentless advocates for professional research practice, with our staff belonging to the Research Association of New Zealand (RANZ), the Australian Market & Research Association (ASMRS) and other professional bodies. Our best practice in data security and privacy aligns internal systems and processes with the requirements of the European Union General Data Protection Regulation (EU GDPR).
Angus & Associates has received many awards and accolades and is proud to be a two times winner of the Industry Enabler Award at the NZ Tourism Awards.
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Winner, New Zealand Tourism Awards
Meet the people behind Angus & Associates
We have the team with the experience, knowledge, and can-do attitude to deliver the quality evidence and insights you need. We also work with qualified field teams and a strong network of strategic partners, so have all bases covered.
Cristine Angus
Managing Director
Cristine has 30-plus years' experience in planning, marketing, strategy development and market research across a wide range of sectors, in client and agency roles in New Zealand, Europe and the Middle East. She has represented the tourism services sector on the Board of Tourism Industry Aotearoa and regularly serves as a judge for the New Zealand Tourism Awards.
As Managing Director, Cristine is responsible for the efficient operation of the business, developing, maintaining, and strengthening key client and industry relationships, representing Angus & Associates in key industry forums and ensuring that all client work is delivered to the highest standard of quality.
With a distinguished career in senior marketing and management roles (including National Manager, Consumer Marketing at Telecom New Zealand; Managing Director of Heylen Research Centre, Wellington) Cristine worked as an independent consultant before establishing Angus & Associates in 2002.
Rachel Helm
Research Director - Quantitative
Rachel has an extensive background in market research, having worked within the WPP/Kantar network in New Zealand and Canada before joining Angus & Associates in 2013. She has a Bachelor of Commerce & Administration in Marketing and a Bachelor of Science in Psychology from Victoria University of Wellington. Her specialist research experience includes consumer behaviour, advertising, marketing communications and brand equity measurement.
Rachel manages some of Angus & Associates’ key projects, ensuring the consistent delivery of relevant and engaging insights, and appropriate research solutions.
Karen Connell
Research Director - Qualitative
Karen is an expert research practitioner, project manager and research consultant, with over 25 years in the research industry. Karen’s research career began in the UK as a specialist qualitative researcher and manager of single and multi-country research for TNS Sofres. In New Zealand, Karen worked at UMR Research Limited, where she was responsible for the design and delivery of end-to-end research projects for a broad range of clients and topics.
Karen’s primary area of expertise is qualitative research, including extensive use of ethnographic approaches, community engagement, stakeholder workshops and variations of face2face and online focus groups and depth interviews.
Tessa Webb
Operations Manager
Originally from Feilding, Tessa is a recent Honours graduate of the University of Chicago's Committee on International Relations. She completed her bachelor's degree at High Point University in North Carolina, where she was a student-athlete studying Political Science and Journalism.
At High Point, Tessa gained hands-on experience in research methodology, focusing on public opinion polling and civic engagement strategies. Her academic work spans both qualitative and quantitative research, with an emphasis on the practical applications of these methods in global affairs.
Thao Trinh
Research Analyst
Thao holds a Bachelor of Business Management from Hue University of Economics, a Master in Economics from Warsaw University of Life Science and a PhD in Tourism from Auckland University of Technology. She has also studied International Marketing at Uppsala University, is fluent in three languages and has a varying level of skill in another four! Thao joined Angus & Associates in 2021, bringing to our team a thorough knowledge of the research process and considerable experience in tourism research in New Zealand and Vietnam.
Thao also adds value to the team by providing high quality data analysis and other technical and project services.
Katrina Barkle
Customer Experience Manager
Since joining Angus & Associates to support the Get Smart platform in 2013, Katrina has become the go-to expert on all things platform-related.
Katrina is not only deeply knowledgeable—she’s genuinely passionate about delivering exceptional customer experiences. She leads our support team with heart and precision, providing thoughtful, tailored assistance to every client.
Behind the scenes, she plays a vital role in system development and testing—ensuring the platform performs just as well as the support behind it.
Romain Louis
Lead Developer
Romain is the Lead Developer behind Get Smart, Angus & Associates’ proprietary survey and insights platform. For over a decade, he’s been the driving force behind its evolution—ensuring it stays robust, flexible, and future-ready for a wide range of client needs.
Whether it's developing new question types, enhancing mobile responsiveness, enabling offline data capture, or refining user interfaces, Romain has played a key role in every major upgrade. His deep technical expertise and hands-on approach ensures Get Smart continues to deliver smart, seamless solutions.
Samantha Howarth
Chief Revenue Officer - Get Smart
With 15+ years in tech solution sales, Samantha blends strategic know-how with creative flair to drive results. A self-proclaimed sales geek and seasoned SaaS pro, she excels at turning complex solutions into clear, compelling stories. Energetic and people-focused, she’s a customer experience curator who brings both spark and strategy to every project.
Field Staff Team
Survey Recruiter
To help us with our survey requirements, we have a network of fieldworkers around the country.
Currently we have teams working in the Queenstown Lakes District, Northland and Wellington areas. Supported by our Project Manager, Hannah, the team complete face-to-face intercept surveys for various projects from a mix of local residents, domestic and international visitors.