Customer Insights Programme

One platform providing everything you need for ongoing customer engagement

Our Customer Insights Programme includes a range of globally recognised measures of customer engagement and loyalty (such as the Net Promoter ScoreĀ©), profiling questions and motivations for brand choice. Add your own custom questions to strengthen your insights.

Why the Customer Insights Programme?

Own your experience

Fine tune your product and service to meet and exceed the expectation of your customers.

Benchmark confidentially

Identify opportunities for improvement by comparing your experiences with others in your sector.

Translate your survey

Translate your survey into over 14 languages, with others available on request.

Unique survey links

Share your survey with customers and gain feedback on their experiences.

Stay in touch with the latest feedback and emerging trends

Real time alerts

Trigger alerts when responses exceed or fall below your set parameters (e.g. turn negative feedback into a positive response)

Weekly updates

Latest customer comments and updates on key measures emailed direct to your inbox.

Monthly reports

Track trends in customer feedback and other measures across market segments and compared with relevant sector benchmarks

Turn your customers into brand advocates